Refund policy

Refund Policy – Lumir Style

Thank you for shopping with Lumir Style!
We value our customers and aim to ensure your satisfaction with every order.

Because our products are shipped directly from our international fulfillment partners, we do not accept returns for reasons such as change of mind, wrong size, or buyer’s remorse.
However, if your item arrives damaged, defective, or incorrect, we’re happy to make it right.

Damaged or Wrong Items

If you receive a defective or incorrect product, please contact us within 7 days of delivery at support@lumirstyle.com with:

  • Your order number

  • A clear photo or video of the item and packaging

Once verified, we will:

  • Send you a replacement at no additional cost, or

  • Issue a full refund to your original payment method

Non-returnable Items

Because our products are shipped internationally, we are unable to process physical returns.
Please double-check your shipping address and product selection before completing your order.

Refund Processing Time

If your refund is approved, it will be processed within 5–10 business days.
Please allow additional time for your bank or credit-card provider to post the refund.

Late or Missing Refunds

If you haven’t received a refund yet:

  1. Check your bank account again.

  2. Contact your credit-card company or bank (it may take some time before your refund is officially posted).

  3. If you still have issues, email us at support@lumirstyle.com.

Need Help?

If you have any questions about your order, feel free to contact our support team anytime at support@lumirstyle.com.